I had an interesting conversation with my peers this week, where we discussed the topic of recurring complaints and acceptance of circumstances. I want to take a few words to re-share my thoughts. In the past few years, two concepts have greatly helped me get off my complaints. They are extreme ownership and going to war.
Taking Extreme Ownership to Stop Complaining
My favorite example of Extreme Ownership is this. At any moment a meteorite can fall from the sky, hit my house, and kill my whole family. Most of us decide to accept this and do nothing about it. The person who takes extreme ownership seeks out the astrophysicists working hard every day to solve this problem (tracking near-Earth objects) and donates time or money to their cause. Extreme ownership means getting over complacency and taking action.
This concept can be applied to many different situations at home and at work. If you work in a team you have likely seen breakdowns caused by a lack of clear ownership. It’s in you to like an owner, take ownership of the problem and see it through to resolution.
A simple example of how I apply this every day is meetings. Since we are a global distributed team, we make heavy use of video conferencing. Sometimes, you walk into a meeting room a few minutes early. A few people are already sitting and chatting, and the conference call isn’t connected.
The meeting host is running several minutes late from a previous meeting. You take ownership and set up the conference call, so it’s ready to go when the host arrives. By doing this you save everyone’s time. Under extreme ownership, when the meeting host is missing, you are the meeting host.
Retired Navy SEALs Jocko Willink and Leif Babin taught me the concept of extreme ownership through their book titled Extreme Ownership: How U.S. Navy SEALs Lead and Win.
Go to War to Get Off Your Recurring Complaint
When making recurring complaints, people often give up after the first attempt to take action. The complaint persists, and sometimes it persists for a lifetime.
During our home remodel two years ago, a pile of trash was left in our driveway for nearly a week. The contractor failed to remove the demolition waste. We declared war on the pile of trash. Eventually, the battle of the trash was won.
One, it’s really useful to reframe annoying problems as battles. It also makes it easier to laugh when it’s over. How ridiculous does the “battle of the trash” sound?
Two, when you’re at war you stop complaining and get to work. It’s a crisis. You use all the resources at your disposable to win the battle. You send in your cavalry, infantry, navy, air force, whatever it takes to ensure victory. You attack from every angle. When battle is on you keep fighting for what you believe in.
To win the battle of the trash we talked to the crew leader. Then we called his boss. When he didn’t answer we kept calling. We called every day until the trash pile was gone. We told them it was unsafe (rusty nails were poking out of the pile).
Fortunately, days later our neighbor was getting a new roof. The roofer brought a big truck to haul away the roof waste. After several phone calls to the guy in charge of our project and some on-site coordination, we worked out a deal. The roofing crew came and scooped up all the junk. The battle of the trash was won. Huzzah!
If we did nothing and just complained, who knows how long it would’ve taken to fix. Before long, new problems and new complaints emerge.